FAQ – Häufig gestellte Fragen

In our FAQ we have collected your most frequently asked questions and answered them for you. 

Use the simple, uncomplicated way of payment in advance and transfer the order amount into the below mentioned bank account. Please indicate the order reference number which can be found on your order confirmation. Your order will be sent out immediately after the receipt of payment into our account. Please note the bank processing time of 2-3 business days.

Our bank details

Account holder: KW automotive GmbH
Account no: 6402523
Sort Code: 622 500 30
Bank: Sparkasse Schwäbisch Hall Crailsheim
IBAN: DE80 6225 0030 0006 4025 23
BIC: SOLADES1SHA

Paying with PayPal is easy, quick and comfortable via your existing PayPal account. You can pay with just a few clicks as your details are already stored at PayPal. Please note that you will be directed to the PayPal website to complete the payment at the end of the ordering process. Usually we receive immediately a confirmation of payment from PayPal so we can process your order right away.

You do not have a PayPal account? Simply register at www.paypal.de, it only takes a few minutes and is completely free

Pay by credit or debit card, we accept VISA or Mastercard. Use this quick and easy form of payment without any charges for you. At the end of the order process you need to enter your card details (card number, expiry date and security code) and our billing partner transfers those within a high-security connection to the respective data center. Please note that you also have to enter or create a 3D Secure Code so a misuse of your credit card by unauthorized persons is not possible.

We usually receive a confirmation of payment immediately so we can start proceeding with your order. Please note that at the end of the ordering process you will be directed to the Saferpay website (credit/debit card payment processing) to complete the payment.

All orders with appropriate availablility will be processed immediately. The delivery time for available products usually takes 2-3 business days once the order has been dispatched. Information about the availability of each item is shown on the product detail page and in your shopping cart. By using payment in advance, please notice the additional bank processing times of 2-3 business days.

For orders from 50,- € - within Germany - the shipping costs are not applicable.

 

For national shipping within Germany we charge the following shipping costs:

Country

Shipping Costs

Up to 2KG

Up to 5KG

Up to 10KG

Up to 35KG

Germany

 

3,95 €

3,95 €

3,95 €

3,95 €


For international shipping to the following countries we charge the following shipping costs:

Country

Shipping Costs

Up to 2KG

Up to 5KG

Up to 10KG

Up to 35KG

Australia

 

37,00 €

70,00 €

105,00 €

180,00 €

Austria

 

11,00 €

11,00 €

11,00 €

20,00 €

Belgium

 

10,00 €

10,00 €

10,00 €

20,00 €

Bulgaria

 

15,00 €

15,00 €

15,00 €

25,00 €

Canada

 

27,00 €

30,00 €

40,00 €

95,00 €

Denmark

 

10,00 €

10,00 €

10,00 €

20,00 €

Estonia

 

25,00 €

25,00 €

25,00 €

25,00 €

Finland

 

13,00 €

13,00 €

13,00 €

25,00 €

France

 

10,00 €

10,00 €

10,00 €

21,00 €

Greece

 

13,00 €

13,00 €

13,00 €

26,00 €

Hungary

 

30,00 €

30,00 €

30,00 €

30,00 €

Ireland

 

30,00 €

30,00 €

30,00 €

30,00 €

Italy

 

11,00 €

11,00 €

11,00 €

19,00 €

Latvia

 

25,00 €

25,00 €

25,00 €

25,00 €

Lithuania

 

13,00 €

13,00 €

13,00 €

13,00 €

Luxembourg

 

10,00 €

10,00 €

10,00 €

20,00 €

New Zealand

 

37,00 €

70,00 €

100,00 €

180,00 €

Netherlands

 

10,00 €

10,00 €

10,00 €

20,00 €

Norway

 

12,00 €

12,00 €

12,00 €

22,00 €

Poland

 

11,00 €

11,00 €

11,00 €

18,00 €

Portugal

 

13,00 €

13,00 €

13,00 €

24,00 €

Romania

 

25,00 €

25,00 €

25,00 €

25,00 €

Sweden

 

13,00 €

13,00 €

13,00 €

24,00 €

Slovakia

 

14,00 €

14,00 €

14,00 €

26,00 €

Slovenia

 

25,00 €

25,00 €

25,00 €

25,00 €

Spain

 

11,00 €

11,00 €

11,00 €

23,00 €

Switzerland

 

12,00 €

13,00 €

13,00 €

23,00 €

Ch. Republic

 

11,00 €

11,00 €

11,00 €

19,00 €

United States of America

 

30,00 €

30,00 €

40,00 €

80,00 €

United Kingdom

 

10,00 €

10,00 €

10,00 €

18,00 €

 

* Prices incl. VAT per package up to 35kg. Orders over 35kg will be charged extra.

In addition to our standard shipping, we can use UPS as a shipping method. UPS prices and options will be shown at the checkout. This belongs to countries that aren't mentioned in this chart as well. 

To stay informed about the whereabouts of your delivery at all times, you can use the online tracking service of our logistic partners DHL, UPS and FEDEX. As soon as your order has left our warehouse and is on its way to you, you’ll receive a shipping confirmation via e-mail. Therein we are also informing you about which shipping company is carrying your package along with the pertaining tracking number(s).

We are only handling the warranty services for goods purchased directly from us.

The legally mandated period of the warranty is 24 months for all products, starting with the date of purchase. The warranty expires if the customer altered the product. By defective products which have been bred by improper use, the customer shell pays for amendment and shipping costs.

The customer needs to review the product directly. In case of any deficiencies the customer has to report them directly at the contact form or via mail to info@raceroom.com within 10 days.

If the warranty and guarantee have already expired or have expired due to improper handling, a service employee will take you through the further steps, e.g. repairs at your expense, return or disposal.

 

Ascher Racing Support
KW automotive GmbH
Aspachweg 14
74427 Fichtenberg
Deutschland
Telefon: +49 7971 / 9630-180
Fax: +49 7971 / 9630-291
E-Mail: info@ascher-racing.com 

All prices in Euro and incl. VAT, plus shipping costs. © 2021 KW automotive GmbH